Company Information
Gene Inspector Pro is operated by Genetic Path, a company registered in Finland under business ID 3441356-7. Registered Address: Kuninkaantie 43, Office 009, 02940 Espoo, Finland
1. Scope
This Cancellation Policy explains how subscriptions to Gene Inspector Pro can be cancelled and under what circumstances refunds may be granted. By purchasing a subscription, you agree to this Cancellation Policy together with our Terms of Service.
2. Right of Withdrawal (Consumers)
Consumers residing in the European Union generally have a statutory right to withdraw from digital service contracts within 14 days, unless:
- Digital content has not been fully delivered or accessed.
- You have not waived your right of withdrawal by accepting immediate access.
2.1 Statutory Right of Withdrawal
If you are a consumer, you may cancel your purchase within 14 days unless the service has begun with your express consent and acknowledgement that you lose your right of withdrawal once digital access begins.
2.2 Waiver of Withdrawal Right
When purchasing a subscription, you may be asked to confirm that you want immediate access to the digital service. By ticking the waiver checkbox during checkout, you acknowledge that you lose your statutory withdrawal right once digital access begins.
3. Subscriptions and Cancellation
You may cancel your subscription at any time. To cancel, please use one of the following methods:
- Through your account settings.
- By contacting us by email at support@gene-inspector.pro.
3.1 Cancellation Takes Effect at End of Billing Period
Cancelling your subscription prevents future renewals. You will continue to have access to the service until the end of your current paid billing period.
4. Refunds
Refunds are generally not available once digital access to the service has begun and the waiver of withdrawal right has been accepted, including but not limited to:
- You forgot to cancel before renewal.
- You changed your mind after gaining access.
- You did not use the service after purchase.
Refund exceptions
Refunds may be considered only where required by law or in cases of verified technical failure that prevents access to the paid service and cannot be resolved within a reasonable period.
5. Online Cancellation and Dispute Resolution
If you wish to cancel, contact us at: support@gene-inspector.pro We aim to respond to cancellation requests within 7 business days. If you are an EU consumer, you may also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr We encourage users to contact us first to resolve any issue.
6. Contact
For any cancellations, billing questions, or refund requests, please contact: support@gene-inspector.pro
7. Changes to This Policy
We may update this Cancellation Policy from time to time. The latest version will always be available on our website.